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We’re Never Too Busy to Change the World

Established in 2006, Citizen of the World (COTW) is Teleperformance's charitable initiative to help the world's most vulnerable infants and children meet basic survival needs and ultimately reach their individual potential. And ...

Teleperformance in Portugal wins Best Professional Services Company

Teleperformance in Portugal has been recognized by a major publication as the premiere professional services provider. This honor was bestowed by Exame, which is one of the largest  magazines in the country. Exame is one of the ...

Saving the Planet. Securing the Future

Citizen of the Planet (COTP) is Teleperformance’s global environmental initiative dedicated to minimizing negative environmental impacts. Established in 2008, the key focus of COTP is to track and reduce our overall carbon footp...

Customer Service in Social Media: Top Trends to Watch in 2018

The number of social media users around the world has passed three billion with no signs of slowing down. This is why businesses are increasingly diving into the social media pond to connect with customers, to enhance brand repu...

Global CX Survey: Pay TV Sector

Through the years, Teleperformance has developed methodologies and business solutions that have allowed our clients achieve exceptional results—and with each passing year, we continue finding more ways to remain as the global le...

Are You Making the Most of Customer Feedback?

Newsflash: the customer has a big, public megaphone… and his feedback now comes from a growing number of channels, such as in-person, phone, surveys, social networking, and email. Now, the challenge doesn’t just lie in the colle...

Can the Whole Globe Fit into One Place?

While there are many perceived divisions in society, Teleperformance in Greece set out to show that people from diverse backgrounds can do more than coexist; they can come together to create a better world, one that not only val...

Maverick of the year: Interview with mobile.de manager Matthias Schmidt

The more renowned a company, the less willing they are to talk about their cooperation with external service providers. Not so Matthias Schmidt, “Manager of external partners” at mobile.de. Having received the “Stevie Awards” at...

The Netherlands: Achieving Customer Satisfaction Through Exceptional Customer Service

The Netherlands continues to maintain a strong grasp on its economy that is growing year after year. In the European Union, the country’s GDP growth is projected to be greater than 2 percent in 2018, thereby setting the stage fo...

Safeguarding Sensitive Customer Data in a Hostile World

The estimated number of people affected by the Equifax data breach is 145.5 million. If the world ever needed proof of the existential threat posed by the frightening combination of sophisticated hackers and inadequate security ...

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