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Leader Insights

The creation of knowledge supports Teleperformance's objective: helping our clients achieve distinctive, outstanding expectations and excellence. We publish our insights and those of external experts to help advance the multichannel customer experience cycle and provide leaders with facts on which to base business decisions. Views expressed by third-party authors are their's alone and may not represent Teleperformance’s view.

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Nós entendemos os consumidores

O Customer Experience Lab da Teleperformance é um projeto inovador que pesquisa, em determinados lugares e segmentos, questões específicas relacionadas a mudanças no comportamento dos consumidores, com foco principal em detectar o que o deixa satisfeito.