Travel, Logistics and Hospitality
Powered by technology and driven by a passion for interactions, Teleperformance represents travel, logistics, hospitality and transportation companies for effective Customer Management for decades. We have the knowledge and experience to understand key challenges of the industry and client’s business to design effective collaborative solutions.
Teleperformance as a global leader in customer experience outsourcing, offers customized travel technology solutions and service delivery framework to exceed customer expectation and optimize operational costs.
Teleperformance represent a wide range of travel management companies (TMCs) and online travel agencies (OTAs), airlines, cruise lines, corporate travel companies, hotels, third-party logistics (3PL or TPL), food & drinks, transport and shipping companies to deliver omnichannel customer experience.
How we do it?
- Operational rigor for faster shipments and more flexibility
- Customer focus and increased transparency
- Tailored strategies aligned with clients’ people, goals and processes
- Digital transformation and automation to save time and cost
Customer focus and Process Excellence for B2B and B2C key clients in Logistics, Transportation, Hospitality and Travel
Delivering high-quality services including Contact Center, Back-Office Operations, Process Consulting, Robotic Process Automation
Global expertise and consultative approach for designing a Target Operating Model for effective service delivery
Robust technology tools and solutions, RPA, AI, customized plug-and-play technology augmentation
Travel Capability
Teleperformance offers omnichannel CX outsourcing services for leading travel and leisure clients across the globe. Our travel technology solutions have helped clients achieve operational efficiency, reduced costs and increase in customer satisfaction and loyalty.
Our client base includes travel management companies (TMCs), online travel agencies (OTAs), airlines, cruise lines, corporate travel companies, hotels and third-party logistics (3PL or TPL).
We have a proven track record and experienced management teams with a good mix of travel industry and service delivery experience to offer exceptional customer management services.
Travel Capability
Teleperformance offers omnichannel CX outsourcing services for leading travel and leisure clients across the globe. Our travel technology solutions have helped clients achieve operational efficiency, reduced costs and increase in customer satisfaction and loyalty.
Our client base includes travel management companies (TMCs), online travel agencies (OTAs), airlines, cruise lines, corporate travel companies, hotels and third-party logistics (3PL or TPL).
We have a proven track record and experienced management teams with a good mix of travel industry and service delivery experience to offer exceptional customer management services.
Airline Capability
Teleperformance’s expertise and in-depth knowledge of the airline industry are instrumental in bringing value to our clients with capabilities including customer maintenance, back-office, customer retention, F&A outsourcing, enterprise transformation services, etc.
Flying High with Proven Results
- 60% Reduction in Average Process Time
- 50% improvement in productivity
- 40% increase in sales for a airline
- Consistently exceeding CSAT and FCR for clients
Cruise Capability
Teleperformance is associated with top cruise companies from all over the world, trusted to facilitate a better customer experience.
Our global presence, cutting-edge technology and operational excellence enables us to face the growing challenges of cruise industry including customer acquisition, customer maintenance and retention, fulfillment and contract loading, and F&A services.
Helping clients sail smooth
- 50% reduction in AHT within 4 months from 15.1 minutes to 7 minutes
- Process Efficiency improved by 30% through better staff utilization and cross training of resources
- Identified $3M Cost Savings with 15% Drop in crew travel cancellation through in-depth Process Diagnostics using Lean Principles & Data Analytics and Predictive modelling.
Cruise Capability
Teleperformance is associated with top cruise companies from all over the world, trusted to facilitate a better customer experience.
Our global presence, cutting-edge technology and operational excellence enables us to face the growing challenges of cruise industry including customer acquisition, customer maintenance and retention, fulfillment and contract loading, and F&A services.
Helping clients sail smooth
- 50% reduction in AHT within 4 months from 15.1 minutes to 7 minutes
- Process Efficiency improved by 30% through better staff utilization and cross training of resources
- Identified $3M Cost Savings with 15% Drop in crew travel cancellation through in-depth Process Diagnostics using Lean Principles & Data Analytics and Predictive modelling.
Logistics Capability
Teleperformance, as one of the leading logistics outsourcing companies, helps you in meeting key challenges of logistics and shipping industry like falling margins and high transportation costs with our solution excellence team in India. Our expertise in customer interactions management, front and back-office services, F&A and automation, enables our clients to enhance customer experience, optimize cost and improve profitability.
With decades of experience in the logistics, transportation and supply chain services, we understand the fine nuances of industry dynamics and offer end-to-end support for industry-specific processes to optimize entire value chain.
Key Capabilities
- Purchase Order Management
- Contract and Rate Management
- Shipment Track and Trace
- Carrier Notification and pre-alerts
- Claims Processing
- Contact Center Services -
Shipper support, Dispatch, Lead management - Customs documentation management
- Manifest preparation and audit
- Specialized shipment helpdesk
- Accounts Payable / Receivable
Benefits Delivered
- 50% Reduction in Track and Trace processTAT
- 10% Improved efficiency throughcross-training and multi-skilling advisors
- 99% success rate of High value/Sensitive shipments due to our shipment monitoring team
- Reduced TAT by 50% within the first 60 days of go-live in the Live Animal queue
By striking the right balance between technology and human care, we are able to personalize, connect, and provide meaningful interactions to our clients’ customers.
By striking the right balance between technology and human care, we are able to personalize, connect, and provide meaningful interactions to our clients’ customers.
Hospitality Capability
As pioneers in hospitality outsourcing services in India, we help our clients deliver exceptional customer experience. From hotel chains to lodging, food and drink service, event planning, theme parks, transportation, cruise line, travel and tourism, we deliver exceptional customer management services, digital transformation and advanced analytics.
Our expertise in the hospitality industry stems from our ability to leverage our deep domain experience, process excellence, and technology to aid hotels in building strong customer loyalty and engagement programs, improve operational efficiencies, and make fact-based, data-driven business decisions.
Key Capabilities
- Customer Service and Reservations
- Front & Back-office Services, F&A outsourcing
- Sales & Marketing, Cross-selling and upselling
- Guest profiling & segmentation, Loyalty Management
- Customer Attrition and Retention
Hospitality Capability
As pioneers in hospitality outsourcing services in India, we help our clients deliver exceptional customer experience. From hotel chains to lodging, food and drink service, event planning, theme parks, transportation, cruise line, travel and tourism, we deliver exceptional customer management services, digital transformation and advanced analytics.
Our expertise in the hospitality industry stems from our ability to leverage our deep domain experience, process excellence, and technology to aid hotels in building strong customer loyalty and engagement programs, improve operational efficiencies, and make fact-based, data-driven business decisions.
Key Capabilities
- Customer Service and Reservations
- Front & Back-office Services, F&A outsourcing
- Sales & Marketing, Cross-selling and upselling
- Guest profiling & segmentation, Loyalty Management
- Customer Attrition and Retention
Teleperformance is here to help you get from point A to point B. Let’s go faster, higher, and further together.
Contact usTeleperformance is here to help you get from point A to point B. Let’s go faster, higher, and further together.
Contact us