Social Responsibility

Social Responsibility

At Teleperformance, we are experts in people interactions. We believe in a simple solution to achieve our goals: happy employees make happy customers, which, in turn makes happy clients and happy shareholders.

Our unique focus on people is part of Teleperformance’s DNA. This cornerstone of our strategy is the reason why we take social responsibility so seriously. Our employees are key to our success, and the Group is committed to being an employer of choice in our market, with dedicated programs spanning employee engagement, well-being, diversity and inclusion, human rights, training and development, as well as health and safety.

As a large global employer, with 300,000 employees in 80 countries, we have conscience of our impact on local economy and local employment. We are active participants in helping create jobs around the world through actions that include the Global Impact Sourcing Initiative.

We have launched two corporate initiatives, Citizen of the World (COTW) in 2006 and Citizen of the Planet (COTP) in 2008, which seek to help the less fortunate and protect our environment. Our employees, supported by management, take part in volunteer activities and donate goods and money to support these causes. At a global level, we have pledged our commitment to make the world a better place. We are a signatory of the United Nations Global Compact, and have developed codes and policies in line with the ten principles associated with it.

TP remains committed to these activities and supports our employees in working to create a better world. If you have any questions about our corporate social responsibility activities, or suggestions about how to improve or other concerns, please contact us at csr@teleperformance.com

Consult our codes and policies:
Code of Conduct
Code of Conduct
Contains the fundamental principles for assisting and guiding TP employees in respecting the laws and regulations.
Code of Ethics
Code of Ethics
The objectives of this Code are to define the rules, conduct, actions, behavior, and relationship that we shall adopt.
Diversity and Inclusion Policy
Diversity and Inclusion Policy
Applies to candidates for employment, all employees of the Companies, and certain third parties.
Environmental Policy
Environmental Policy
Teleperformance provides an integrated range of business functions, customer channels and contact media.
Privacy policy
Privacy Policy
This policy expresses the strong commitment of Teleperformance to respect
and protect your privacy and Personal data.
Health and Safety Policy
Health and Safety Policy
The aim is to reduce the risk of our employees being harmed by work and to diminish work-related illness.
Human Rights Statement
Human Rights Statement
Teleperformance respects and supports human rights throughout its operations and business activities.
Supplier Policy
Supplier Policy
Sets the global standards and expectations as to how we and our suppliers conduct ourselves.
Teleperformance Global Ethics Hotline Policy
TP Global Ethics Hotline Policy
This Global Ethics Hotline Policy applies to the Teleperformance group of companies, subject to specific terms and provisions described in any addenda approved for a particular country due to applicable local laws and regulations.
United Nations

Global Compact: A Strategic Policy Initiative of the United Nations

The Global Compact is a strategic policy initiative of the United Nations to align businesses with human rights, labor, environmental, and anti-corruption principles. It is a commitment that ensures markets, commerce, technology, and finance advance to benefit economies and societies worldwide.

We are a signatory of the UNGC since 2011.

Click here for Teleperformance’s registration in the UN Global Compact and letter of commitment.

To help us embrace and adhere to the universal principles of the UN Global Compact, we formally launched our Global Corporate Social Responsibility Committee (“Global CSR Committee” or “Committee”). This Committee is responsible for creating and overseeing the worldwide Group CSR strategy efforts, including developing the necessary policies and ensuring compliance. 

Teleperformance is fully committed to providing a unique work environment, and earns recognition from independent entities on a regular basis.

Teleperformance is fully committed to providing a unique work environment, and earns recognition from independent entities on a regular basis.

  • Employee Engagement
    To drive employee engagement, the group has developed several programs focusing on wellbeing, satisfaction and community improvement, including Passion4U, a global initiative to promote wellbeing and reduce stress, Teleperformance Sport Club, and For Fun Festival, a global arts contest.
  • Premises standards
    Since 2009, Teleperformance has deployed a Global Premises Standard which provides blueprints and detailed guidance on Lighting, Acoustics, IT & Security, Safety, Proximity and Hands-on-Management, Sustainable Development and Employee Wellbeing in all areas of our centers.
  • Global Impact Sourcing
    Global Impact Sourcing is a service delivery model within the business process outsourcing industry and is defined as employing individuals who would otherwise have limited prospects for employment. In 2014, Teleperformance committed to creating 5,000 IS jobs over five years. This goal has been surpassed, with the majority of these individuals being employed in developing countries like Egypt, India, Mexico, Morocco, Philippines, and Tunisia.
  • E-Sat
    The annual employee satisfaction survey measures Teleperformance employee’s satisfaction and engagement since 2008. By listening to our people, we monitor our employees’ satisfaction and build adequate action plan to improve.
Citizen of the World

Citizen of the World: A Teleperformance Charitable Initiative

Citizen of the World (COTW) was established in 2006 as Teleperformance's charitable initiative to help the world's most vulnerable infants and children meet basic survival needs and ultimately reach their individual potential.

Our core objectives are to make Teleperformance’s charitable efforts systematic and participative for all Teleperformance people and entities; to unite in a worthy, common cause compatible with local needs; to maximize giving levels and encourage our colleagues, clients, and other audiences to join our significant humanitarian commitment; and to elevate the pride, loyalty, and satisfaction of our people.

CSR

Each interaction is an opportunity to make a difference in people’s lives. This is how we impact the world.

Empowering children to be future ready with the right education and mindset

Daniel Julien, Chairman and CEO, Teleperformance Group and Bhupender Singh, President of Group Transformation and Teleperformance DIBS CEO, visit the underprivileged children at Literacy India School, supported by Teleperformance under our Citizen of the World initiative.

Citizen of the World (COTW) is a Teleperformance Charitable Initiative to help the world's most vulnerable and less fortunate children and women. #TPCares

COTW - Numbers at a Glance

ColumnsSecutiry

Includes total donations from November 1, 2006 - December 31, 2018 *Total donations includes cash + in-kind + services

Citizen of the Planet

Citizen of the Planet: A Global Corporate Initiative

It is our commitment to minimize negative environmental impacts by acting in a sustainable manner to ensure future generations have the ability to meet their own needs. Citizen of the Planet (COTP) is a global corporate initiative, implemented in 2008, aimed at ensuring that Teleperformance operates in an environmentally friendly and responsible manner.

In a combined effort we commit to helping our planet by improving facilities to create "sustainable sites" (i.e., water, paper and other waste reductions) and strive for "paperless" environments, as well as recycling, and incentivizing energy and atmosphere improvements. Teleperformance encourages its sites to continuously improve their impact on their local habitats. 

Curve

A key focus is to  track and minimize our overall carbon footprint per employee on a worldwide basis by reducing energy consumption, paper use and solid waste generation, air travel, and water use.

Teleperformance also invests in indoor environmental quality refinements, alternative transportation, and employee education and involvement to extend green efforts to their homes and neighborhoods in addition to the workplace.

It's our commitment to minimize negative environmental impacts by acting in a sustainable manner to ensure future generations have the ability to meet their own needs.

In 2018, our total measured carbon emissions were 160,319 tons, with a carbon footprint per employee (CFE) of 0.712 tons.

Carbon Footprint

carbon footprint per employee

Electricity

consumption reduction in 2018

Paper consumption

decrease in 2018

Water consumption

decrease in 2018

It's our commitment to minimize negative environmental impacts by acting in a sustainable manner to ensure future generations have the ability to meet their own needs.

In 2018, our total measured carbon emissions were 160,319 tons, with a carbon footprint per employee (CFE) of 0.712 tons.

Carbon Footprint

carbon footprint per employee

Electricity

consumption reduction in 2018

Paper consumption

decrease in 2018

Water consumption

decrease in 2018

Interactions can move the world. Each one of them can open opportunities to improve, rebuild, and renew trust.

Interactions can move the world. Each one of them can open opportunities to improve, rebuild, and renew trust.

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